Contact us
The quickest way to reach us is by email. We read every message and aim
to reply within 2 business days.
Email musicconnectadmin@gmail.com
Please include your account email and, if it helps, a screenshot and
your device (e.g. iPhone 14, iOS 18).
Common questions
- I can't sign in
- Use “Forgot password” on the sign-in screen to reset it. If the reset
email doesn't arrive within a few minutes, check your spam folder, then
email us and we'll help.
- Managing or restoring a subscription
- Subscriptions (Tutor Pro, Band Admin Pro, Organiser Pro) are billed
through your Apple App Store or Google Play account and can be changed
or cancelled there. Moved to a new device? Open Settings in the app and
tap “Restore Purchases”.
- Deleting your account
- Open Settings and choose “Delete Account”. Your account and data are
removed after a short grace period. You can also export a copy of your
data from Settings first.
- Younger members and parental permission
- Accounts for children under 13 need a parent or guardian's permission
before they're fully switched on. We email the guardian a link to
approve; until then the account stays limited, and younger members are
kept private and harder to contact. Parents can email us at any time to
review or remove their child's information.
- Reporting or blocking someone
- You can report any message, post, photo or profile from inside the
app, and block any member so they can no longer contact you. We review
reports and act on them, usually within 24 hours.
- Something isn't working
- Try closing and reopening the app first. If it persists, email us
with what you were doing when it happened and we'll look into it.